Customer Relationship Manager

Description : Supervises customer service representatives. Ensures that customers receive the quickest service possible. Assists representatives in handling disappointed customers. Determines a course of action to resolve customer problems. Attending calls, query/concerns and walk-ins Interacts with customers using phone, fax, email, the company website and in person. Provides assistance to representatives during extremely busy times. Ensures that customer service representatives follow all company policies and procedures when dealing with customers. Collects customer payments. Maintain Daily work report, Issues customer refunds. Takes customer complaints to upper management when necessary. Interacts with vendors. Coordinates employee meetings, parties and continuing education. Generates reports for...